FAQ

How do I place an order?

You need to complete the form with your requirements and we will get back to you with our competitive quote for you to consider.

What if I find them cheaper elsewhere?

We doubt that you will! We pride ourselves on providing an excellent service and product. If  you can evidence a like for like quotation we will endeavour to beat it.

What is the size of a cookie in a wrapper?

This measures 90 x 60 x 30mm

What is the size of a carton of cookies

The carton of 300 cookies is measured by weight and is 360 x 330 x 260

How much does a carton of cookies weigh?

Actual weight is 2.5Kg and Courier cubic weight is 6Kg

Can I buy cookies without wrappers on?

No, because they are basically a biscuit and will soften within 24 hours just like any other biscuit.

Do you ship abroad?

Yes, we do ship to many Countries outside of the UK. Cost is dependent on the quantity and destination; quotes available on request.

Can you leave the delivery in a secured place?

No, the courier we use is a signed for service and someone will need to be available to accept them.

Is it possible to deliver within a time slot?

Yes, we can deliver Pre 9, Pre 10, Pre noon at an additional charge.

What about your carbon footprint

The wrappers are made from Polypropelene – however in the coloured films this is not in contact with the cookie.

How long do they take to be delivered?

We aim to deliver within 3 – 5 days from your acceptance of the artwork.

When do I need to pay?

Payment is usually with acceptance of the order or more usually after you have accepted the artwork and commit to proceed. For larger institutions we agree mutual terms as per internal procedures.

How can I pay?

Most customers select inter bank transfer but we also accept cheques, Credit/Debit cards, PayPal. (Surcharge on cards and PayPal over certain limits).

If I am unhappy at all with the product what do I do?

This is an extremely rare occurrence 1:1000. Contact us immediately and if necessary will arrange a pick up and return to the factory for investigation. If the claim is up held a new batch will be dispatched asap. If not you will be liable for costs incurred.

FAQ didn’t solve your problem?

Here are several ways to contact us

Need Support?

Contact a member of our sales team on 07765404197 and we will be happy to deal with your enquiry.